Privacy Policy
Effective August 22, 2026
This policy describes how New Line Management LLC ("NLM", "we", "us") collects, uses, and protects information when you use our website at newlinemanagement.com and our property operations platform at app.newlinemanagement.com (together, the "Services").
Information we collect
- Account information. Name, email address, and role, provided when an NLM administrator creates your account or invites you to the platform.
- Vendor application information. If you apply to join our vendor network: business name, contact details, trades and service areas, licensing and insurance documents, and pricing you submit.
- Operational records. Properties, jobs, quotes, work authorizations, invoices, and related activity created in the course of property operations work.
- Proposal requests. Contact details and portfolio information you submit through our "Request a proposal" form.
- Usage and log data. Sign-in events, actions taken in the platform (kept in an audit log), and standard server logs including IP address and browser type.
How we use it
- To operate the platform: managing properties, jobs, vendor relationships, and client engagements.
- To authenticate you. We use passwordless sign-in: when you request access, we email you a one-time link that expires in 15 minutes.
- To respond to proposal requests and vendor applications.
- To maintain security and an audit trail of administrative actions.
All email we send is transactional: sign-in links you request, invitations initiated by an NLM administrator, and notifications about work you are directly involved in. We do not send marketing email, we do not buy or rent contact lists, and we do not share your email address with third parties for their own use. Email is delivered through Amazon Web Services (Amazon SES). Addresses that bounce or register a complaint are automatically suppressed from future sending.
Cookies
We use a single session cookie to keep you signed in. It is HTTP-only, expires after 7 days, and contains no tracking identifiers. We do not use advertising or third-party analytics cookies.
How we share information
We share information only as needed to run the Services: with the property owners whose portfolios we operate (limited to work on their own properties), with vendors assigned to a job (limited to that job), and with service providers that host our infrastructure (Amazon Web Services, United States). We do not sell personal information. We may disclose information if required by law.
Data retention and deletion
Operational records are retained for the duration of our engagement with the relevant client and as required for accounting and legal purposes. Deleted records are held in a recycle bin for 30 days and then permanently purged. Sign-in links expire after 15 minutes and are single-use.
Security
The platform runs on Amazon Web Services in the United States. Data is encrypted in transit (TLS) and at rest. Database access is restricted to our private network. Administrative actions are logged.
Your rights
You may request access to, correction of, or deletion of your personal information by emailing hello@newlinemanagement.com. If you are a vendor or client user, some records may need to be retained to meet contractual or legal obligations; we will tell you if that is the case.
Changes
We will post any changes to this policy on this page and update the effective date above.
Contact
New Line Management LLC, Fort Worth, Texas. Email: hello@newlinemanagement.com.